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Chat with Us Headquarters Dovetail Insurance
1122 Lady Street, Suite 300-A
Columbia, SC 29201
(803) 255-8891
info@dovetailinsurance.com

For media inquiries, please contact:

Margaret Woodruff
P: 905-755-2276
margaret.woodruff@victorinsurance.com
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Meet
Dovetail

Our people

Our team is formed of some of the most forward-thinking people you’ll find in the world of insurance.

Leadership Team

Chief Executive Officer

Michael M. Ferber

Mike Ferber is Chief Executive Officer of Dovetail Insurance and is responsible for the company’s overall strategy, service and product delivery.


Mike has 25 years of technology, process-effectiveness and change management experience. Prior to joining Dovetail, he served as Chief Information Officer at ICAT with responsibilities in the areas of technology, digital and user experience strategies, as well as operational processes. Before that, Mike served as the Senior Vice President of Change Management for Lehman Brothers Mortgage division in Denver. Prior to Lehman Brothers, he spent five years with GMAC leading operations and technology within their mortgage banking division. Early in his career he spent seven years with Ernst & Young as well as technology start-up companies.

He holds a BS in Computer Information Systems from Indiana University.

Finance

Dan Bradley

Dan Bradley is Finance Manager at Dovetail Insurance, responsible for financial management, reporting and strategic analysis.


Dan brings a broad range of experience to his role, beginning his career at Liberty Mutual as a commercial underwriter, which then transitioned into a financial planning and analysis role. He has held financial management positions in insurance, consumer products, consulting and distribution industries, with experience focusing on M&A, marketing and growth strategies.

He earned an MBA from the University of South Carolina with a specialization in business analytics.

Product

Kate Bowring

Kate Bowring is Program Manager for Dovetail Insurance. Her responsibilities include being the product expert on each line of business for current and new carrier partners. She works with carriers during the onboarding process and on an ongoing basis to identify new opportunities in the marketplace to round out their offerings on the Dovetail platform.


Prior to joining Dovetail, Kate spent several years as an underwriter for several carriers across multiple lines of business including Dovetail parent, Victor, Hanover Specialty and J&J Insurance. Most recently, she served as Commercial Lines Account Manager for Maine-based P&C Insurance.

Kate holds a Bachelor of Science in Financial Economics from the University of Maine. She holds CPCU, AU-M and AAI designations. She also holds an active Maine property/casualty license.

Agency Relations

Leslie Downs

Leslie Downs is Head of Agency Relations at Dovetail Insurance responsible for the firm’s inside sales team and Dovetail’s agency distribution network.


Leslie has a long tenure at Dovetail and brings a broad range of experience to her role which includes sales, operations, customer service and carrier management responsibilities. Prior to joining Dovetail, she lead sales, marketing and distribution for NetComp Insurance, a startup company later acquired by Dovetail.

Leslie holds a Bachelor of Science in Business Administration from The University of Alabama. She also holds an active South Carolina property/casualty license.

Marketing & Communications

Jillian Glover

Jillian is the Head of Marketing for Victor US and Dovetail. She is responsible for developing marketing and communication strategies for the corporate brands, as well as individual strategies for all programs and products.


She was previously a member of the Victor US marketing team responsible for individual programs marketing strategies, corporate strategies for social media, digital marketing, and advertising, as well as the planning and implementation of the annual broker events.

Prior to joining Victor, she served as a marketing specialist for an international informational technology company and an account manager for a marketing and public relations firm.

Jillian has her MBA and a BA in Public Relations. She also holds a Certified Marketing Management Professional designation.

Service Center

Nicole Rhone

Nicole Rhone is the Service Center Operations Manager responsible for Dovetail’s contact center, underwriting and accounts receivable departments.


Nicole has spent over 30 years in the insurance industry and has both company and agency experience. She has a long tenure at Dovetail including roles as BOP Supervisor, Senior Underwriter and Customer Service Manager.

Nicole holds an active South Carolina property/casualty license and non-resident license in 45 states. She has an AU designation and is beginning work toward her CPCU.

OPERATIONS

Michelle Terminesi

Michelle Terminesi is Director of Operations at Dovetail Insurance, responsible for operational efficiency, service, process improvement, strategy and program delivery.


Michelle joins Dovetail from MetLife, where she spent her 23-year tenure managing various aspects of the business, including claims, service, product & sales operations, as well as risk and vendor management.

Her most recent role encompassed the design, launch & maturing of MetLife’s Property & Casualty Small Commercial business. Michelle created and led commercial operations and service for the Business Auto & BOP product offerings. While in this role, she was instrumental in the rollout of the agent quote-to-bind technology and launching four distinct distribution channels to accelerate growth.

In addition to a long-standing professional career in insurance, Michelle holds an Associates in Arts degree from the Community College of Rhode Island.

Technology

John Toole

John Toole is Chief Information Officer at Dovetail Insurance responsible for core insurance platform technology and technology partnerships.


John’s 30+ years in the insurance technology industry includes an extensive background in insurance platform software development. Before joining Dovetail, John was CIO with Trumbell Services, a subsidiary of The Hartford, where he was responsible for technology platforms. He has also held senior technology roles at InsLogic and Policy Management Systems where his responsibilities included architecture and programming for large affinity clients.

John holds a degree in Computer Science.